RETURNS & CANCELLATIONS
RETURNS POLICY
We want to be 100% satisfied with your order and we aim to ensure that all products offered to all customers are delivered in perfect condition.
If you are dissatisfied with the product you received and ordered, please let us know that you will return the product within 3 days of the date of delivery of the order and we will be happy to refund or replace the product.
Unfortunately, no refunds or exchanges are possible after 3 days of receipt.
Return cost:
1. If you want to return the goods according to your request, you need to pay the return shipping cost.
2.We cover the cost of returning an incorrectly delivered item or a damaged or defective item.
Return Policy
To be eligible for return, your item must be unused and in the same condition as you received it. It must also be in the original package.
(Except for perishable or personal products or products designated as non-returnable).
Remarks:
1. Product images on the website are for illustration purposes only.
2. Please note that not all items sold at Kamai Kn Knife are new and may be purchased at auctions, antique shops, or from individuals.
3. It may not be an accurate representation of inventory for the following reasons:
Especially in the case of antiques or because all kitchen knives are handmade, dimensions, blade thickness, mirror finish, sculpture, etc. may differ from the example image.
RETURNING ITEMS
You are responsible for the cost of returning products to us unless the items being returned were delivered in error or the items were damaged or defective. You are also responsible for insuring all returns as we might claim against you should damages be sustained.
Please return all items to the following address:
PIL.,Co Ltd
(Kabukiknives)
#3rd Floor Taiyoshika Bldg.
17-23 Honcho Matsudo-shi
Chiba 271-0091
JAPAN
TEL:+81-47-705-7888
For all returns, please follow the following instructions to ensure that products are received in perfect condition and your returns can be processed quickly:
Return a copy of your invoice to us with the items that you are returning highlighted. Please note the quantity and reason(s) for return against each item on your invoice.
Please ensure to pack and seal your return securely in the original packaging to prevent possible damage while in transit .
Fix your return shipping label to the packaging. Make sure no other address labels are shown.
After shipment,please let us know tracking number to service@kabukiwhisky.com
CANCELLATIONS
All non-business customers (that is, those customers who are not purchasing either wholly or in part for business use) have a right to cancel a contract (‘Contract’) in which they purchase merchandise (‘Products’) from us or withdraw their offer to purchase the Product(s) as applicable, at any time up to fourteen days from the date of your order being placed (‘The Cancellation Period’) unless the order includes products that have been personalised or that we have specified the products as being non-returnable.
To cancel your order, you must inform us in writing before the expiry of the cancellation period. If you have already taken delivery of the order, you should return the product(s) to us. Unless the items being returned were delivered in error or the items were damaged or defective, you will be liable for the full cost of returning the product(s) and will be responsible for any damage to the product(s) until we acknowledge receipt of the products. As such, you should ensure that the product(s) are adequately insured. You have a legal responsibility to keep the product(s) in your possession and to take reasonable care of the products until you return them to us. Should the product(s) show signs of damage or tampering, we may have a right against you for compensation. We retain the right to arrange for collection of the product(s) at your cost in the event that you have not returned the product(s) within 30 days of your notice of cancellation.
CHANGES TO YOUR ORDER
If you wish to change your order, you can do so before sending your shipping information.
In the case of this,please let us know your order change as soon as possible.
After shipment, sorry but you can't change order.
EXCHANGES & RETURNS
We are happy to exchange product(s) for whatever reason as long as we are informed of your intention to return the product(s) within seven working days of the goods being delivered and where you accept the cost of returning the item and insurance where appropriate.
A full refund will only be given where the goods are received in the same condition as when they were shipped by us.
Please note that if you are exchanging a product that is more than the value of the replacement product, we will refund the difference via your original payment method.
If you are exchanging a product that is less than the value of the replacement product, additional payment will be required.
Upon exchanging a product, you will be liable to pay a new shipping and handling charge. Please retain your original invoice as this may be asked for as proof of purchase. We will bill your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.
